Frequently Asked Questions

    • General Queries
    • Order Related
    • Delivery Related
    • Refund and Cancellation

    General Questions

    What is BrownPacket?
    Brownpacket is an online medicine delivery platform aiming to cater your medical needs by delivering authentic medicine at your doorsteps. We aim to connect the pharmacy stores near you thereby assuring a fastest, smartest and cheapest way for purchasing medicine.
    Why should I order from brownpacket?
    Brownpacket is the most lucid three step platform for medicine delivery, which give the surety of timely and authentic medicine delivered at your doorstep at attractive discounts only through registered Pharmacy. We consider our customer to be our real asset and hence are given personalized attention to provide the best of services from us.
    Why do I need valid prescription to buy medicine?
    Valid prescription is the legal compliance to be fulfilled for ordering medicines, hence we are lawfully bound to supply medicine only with prescription.
    How do we know that delivered medicines are authentic?
    We have tie ups only with registered pharmacy stores around your locality, with zero tolerance towards noncompliance and pure quality standards. We have our stringent parameters along with the regulatory compliance well in place for seller selection assuring that the medicines are sourced from reputed and trusted sources, stored in optimum condition and are delivered to you in the safest fashion, ensuring product safety and confidentiality during the entire supply chain.
    Can I order Non-Prescription Medicines?
    Yes. You can order any OTC medicines by searching or by scanning the name of the medicines.
    How much discounts are available on medicines?
    Discounts are based on the OTC vs. Prescription medicines. Visit our Offers pages to know details on the discounts-https://brownpacket.com/city-offer.html
    How much discounts are available on medicines?
    Discounts are based on the OTC vs. Prescription medicines. Visit our Offers pages to know details on the discounts-https://brownpacket.com/city-offer.html

    Order Related Questions

    How do I place my order on Brownpacket?
    The order is processed mainly in three steps : Scan -- Upload -- Confirm and the order will be delivered at your doorsteps in 2hrs to 48 hrs.
    Can I order medicine which are not in prescription?
    Yes. You can search the medicines and place an order.
    Where can I check my order status?
    Yes Order status can be checked through our order tracker using Order Id. You can visit this page to check the order status-https://brownpacket.com/Track-Order.html
    Can I return a part of my order?
    Yes, you can return a part of an order if the items are damaged or are different from what had you ordered. However, in no case shall the invoice be split such that some items are delivered and not others. Please call support- 9620567711 for such kind of return
    What is the minimum Order amount to place order?
    There is no minimum amount to place the order however we encourage to order for atleast 200Rs for free delivery

    Delivery Related Questions

    When will be the bill payment details shared?
    The bill payment details will be shared along with the order at the time of order delivery.
    What is the current mode of payment?
    Right now, You can pay through online, cash and payTM. We will share the online payment link after order gets confirmed from the store.
    Is there any delivery charges?
    Yes, For all order which has order amount less than 200Rs, we charge 30rs Delivery fee. There is no delivery fee for order amount more than 200Rs.

    Refund and Cancellations Questions

    Can I cancel the order?
    The placed order can be cancelled before delivery by informing to our customer care executive.
    How to verify the orders?
    At BrownPacket, we encourage you to verify your purchase at the time of delivery, and in case there is a discrepancy, you should alert our Chemist Representative/Delivery Executive immediately. Still, in the unlikely scenario where you discover a malfunction post purchase, you can reach out to our
    When are returns not possible?
    All purchases at BrownPacket once delivered and accepted by the customer will not be returned. The only exception to this rule is:In the event that there is malfunctioning of delivered medical devices, the request for return has to be initiated within seven (7) days from the date of acceptance of delivery. The malfunctioning of the medical device is the sole reason which may constitute to return the order.

    Order Related Question

    How can I register on BrownPacket?
    You must have a valid email ID and mobile number to register on BrownPacket.
    Are there any charges for registration?
    You must have a valid email ID and mobile number to register on BrownPacket.
    Can I have multiple registrations?
    You must have a valid email ID and mobile number to register on BrownPacket.

    Delivery Related Question

    How can I register on BrownPacket?
    You must have a valid email ID and mobile number to register on BrownPacket.
    Are there any charges for registration?
    You must have a valid email ID and mobile number to register on BrownPacket.
    Can I have multiple registrations?
    You must have a valid email ID and mobile number to register on BrownPacket.

    Returns Related Question

    How can I register on BrownPacket?
    You must have a valid email ID and mobile number to register on BrownPacket.
    Are there any charges for registration?
    You must have a valid email ID and mobile number to register on BrownPacket.
    Can I have multiple registrations?
    You must have a valid email ID and mobile number to register on BrownPacket.